You may recall that I broke the “bundle” by terminating phone service and using an Ooma ‘Voice over Internet’ box.
I received this letter yesterday:
“Dear valued customer,
“Thank you for being a customer of (local cable co.) When you previously subscribed to both (our) Digital Telephone and High Speed Internet, (we) provided you complimentary use of a combined Internet & Telephone Modem. We appreciate that you are continuing your (our) High Speed Internet service. However, (we) regularly charge a standard monthly Modem rental fee of $6.99 for (our) Internet equipment when telephone service is no longer included. Because your Digital Telephone is no longer active, a $6.99 monthly Modem rental fee will begin to appear on your bill after 30 days from this notice unless you take other action before then.
“We want you to be familiar with the other equipment options offered by (us):
- For as little as $10 a month, you can reactivate (our) Digital Telephone service and continue using your existing Modem without a rental fee while ensuring you have the reliability and security of (our) Digital Telephone.
- As an alternate option, you can purchase or rent ($6.99/Mo.) a wireless Internet Modem from (us) and return your combined Internet & Telephone Modem at (our) nearest store.
“We are sorry for any inconvenience this may cause. Contact us at 1-877-xxx-xxxx, or visit (our) Solutions Store to reactivate (our) Digital Telephone or discuss equipment options.”
Sounds like they REALLY want to keep that phone business.
Another unmentioned option: provide your own modem. You might presume that if you acquire a modem to meet their requirements (list available online), and use their helpful installation guide (available online), you would be in good shape.
However, there is this:
“Not all equipment sold by (us) is available in every market (of ours). Check with your local market to find out what equipment is available. Also, some modems that have been purchased from a second hand vendor, such as online auctions, garage sales, pawn shops, may not work on the (our) High Speed Internet service.”
I plan to call their tech support and investigate this FUD-inducing (Fear, Uncertainty & Doubt) statement.
I said cord-cutting would be an odyssey, didn’t I?
(to be continued)