modem

All posts tagged modem

nofudAs you may recall from a week ago, I received a portentous letter from the cable company. It said that if I did not accept back their phone service, I would need to return my current modem and buy a new modem from them, or else rent one from them at $6.99/mo.

In addition, their website advised, “…some modems that have been purchased from a second hand vendor, such as online auctions, garage sales, pawn shops, may not work on (our) High Speed Internet service.”

All this, I had termed an instance of FUD (Fear, Uncertainty and Doubt), induced by the prospect of removing a complicated working product and attempting to replace it.

Since then, I have talked with tech support on the phone. The tech told me that if you buy the modem from them, you can hook it up, then call them, and they will  “zap it” into working order. If in the future you have a problem requiring a trip to your house, and the tech finds third party equipment on the line such as might be purchased on eBay, that you would almost certainly be charged for a service call.

He added that their prices are competitive, so it really wouldn’t be worth it to save a few bucks by purchasing a modem online. Later browsing on Amazon confirmed this statement to be true for a new modem, slightly less so for the combo modem/router units they offer.

So which modem to select?

From their website: “DOCSIS 2.0: These older generation devices will work with (the bottom two tiers of internet service), although DOCSIS 3.0 (8 x 4) equipment is recommended for all packages due to the network efficiencies it provides.”

In theory, we could use one, since we use the next-to-bottom tier. They have a list of DOCSIS 2.0 modems that will work on the lower tiers, though “not recommended”. A second-hand or refurbished model should suffice, IF the cable company will work with it.

Again from their website: “DOCSIS 3.0: The current industry standard of DOCSIS, and works with all Internet packages. Many DOCSIS 3.0 devices are also IPv6 compliant.”

The IPv6 standard will ultimately replace the current standard, as the latter is running out of Internet addresses, so perhaps this could be a valid concern at some point.

Also recommended on the site is a DOCSIS 3.0 WiFi modem which “combines a cable modem, router and wireless access point in a single device”.

This may well be convenient, but also would make it potentially more difficult in the future to change providers.

Yesterday, I visited one of their stores. The helpful specialist gave me the model number of the modem carried in stock, Arris SB6182. Price: $89. Amazon price for the Motorola SB6180: $90. (The SB6182 is the successor to the SB6180. The Arris was manufactured by Motorola as of last year, according to this post).

I must admit to a slight bit of beFUDdlement at this point about the best course to take. Should I attempt to use a refurbished DOCSIS 2.0 modem, or just go with a new DOCSIS 3.0?

(Update: The modem currently provided to us by the cable company is an Arris TM402P, which is DOCSIS 2.0. It is doing all we need. So I ordered a used DOCSIS 2.0 Linksys BEFCMU10v3 cable modem on eBay for $15, due to arrive next Friday. ‘FUD III: The Conclusion’ to follow after attempted installation.)

fud

Aka FUD

You may recall that I broke the “bundle” by terminating phone service and using an Ooma ‘Voice over Internet’ box.

I received this letter yesterday:

“Dear valued customer,

“Thank you for being a customer of (local cable co.) When you previously subscribed to both (our) Digital Telephone and High Speed Internet, (we) provided you complimentary use of a combined Internet & Telephone Modem. We appreciate that you are continuing your (our) High Speed Internet service. However, (we) regularly charge a standard monthly Modem rental fee of $6.99 for (our) Internet equipment when telephone service is no longer included. Because your Digital Telephone is no longer active, a $6.99 monthly Modem rental fee will begin to appear on your bill after 30 days from this notice unless you take other action before then.

“We want you to be familiar with the other equipment options offered by (us):

  • For as little as $10 a month, you can reactivate (our) Digital Telephone service and continue using your existing Modem without a rental fee while ensuring you have the reliability and security of (our) Digital Telephone.
  • As an alternate option, you can purchase or rent ($6.99/Mo.) a wireless Internet Modem from (us) and return your combined Internet & Telephone Modem at (our) nearest store.

“We are sorry for any inconvenience this may cause. Contact us at 1-877-xxx-xxxx, or visit (our) Solutions Store to reactivate (our) Digital Telephone or discuss equipment options.”

Sounds like they REALLY want to keep that phone business.

Another unmentioned option: provide your own modem. You might presume that if you acquire a modem to meet their requirements (list available online), and use their helpful installation guide (available online), you would be in good shape.

However, there is this:

“Not all equipment sold by (us) is available in every market (of ours). Check with your local market to find out what equipment is available. Also, some modems that have been purchased from a second hand vendor, such as online auctions, garage sales, pawn shops, may not work on the (our) High Speed Internet service.”

I plan to call their tech support and investigate this FUD-inducing (Fear, Uncertainty & Doubt) statement.

I said cord-cutting would be an odyssey, didn’t I?

(to be continued)